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Privacy Policy

  1. About your personal data and who the data controller is?

We treat your personal data in the same way we would want our own data treated – so we are absolutely committed to ensuring your details are kept confidential, and only used to provide you with outstanding customer service. We promise never to sell your personal details to any company, and unless specifically authorised by you to do so, we will never pass your details to third-party companies for mailing or marketing purposes outside of our website. When you make a purchase from us we need to collect some personal information from you. Your information is held on secure servers and we fully comply with the obligations required of the General Data Protection Regulations (GDPR) and current consumer legislation.

 

  1. What personal data do we collect?
  •         Title, first name and surname
  •         Contact information including telephone number and email address
  •         Geographical information – your address and postcode and IP address
  •         Information about your online purchases from us (for example, what you have bought, when and where you bought it and how you paid for it)
  •         Information about your online browsing behaviour and information about when you click on one of our adverts
  •         Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)

 

  1. How do we use the personal data we collect?

We require this data to understand your needs and provide you with an excellent service, but also:

  •         Placing, processing and dispatching your order(s)
  •         Internal record keeping
  •         Analysing demographic and geographical location data via Google Analytics using cookies
  •         Providing you with website sharing services and social network connectors
  •         We may use the information to improve our products and services
  •         We may periodically send promotional emails about new products & special offers
  •         From time to time, we may also use your information to contact you for market research purposes

We may use the information to customise the website according to your interests and to present you with advertisements about our products and services when you visit other websites, and to present you with advertisements about our products and services when you visit other websites. It is possible that personal information you provide to us may be transferred to, and processed in, a destination outside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy. We may use information to manage and improve our day-to-day operations.

 

  1. What is our legal basis for processing your personal data?

We require this data to understand your needs and provide you with an excellent service, but also: Placing, processing, and dispatching your order, Internal record keeping, analysing demographic and geographical location data via Google Analytics using cookies, providing you with website sharing services and social network connectors We may use the information to improve our products and services and may periodically send promotional emails about new products & special offers, from time to time. We may also use your information to contact you for market research purposes and customise the website according to your interests and to present you with advertisements about our products and services when you visit other websites, and to present you with advertisements about our products and services when you visit other websites. It is possible that personal information you provide to us may be transferred to, and processed in, a destination outside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

 

  1. Data transfer outside the European Union

Wherever your personal information is transferred, stored, or processed by us, we will take reasonable steps to safeguard the privacy of your personal information.

 

  1. How long do we keep your data

We retain personal information which we have collected no longer than is necessary. This is determined on a case-by-case basis. Normally, we will retain the information as long as you maintain an account with us and till the time you continue to access and use Dopey Heads. We will delete your information whenever you request us to do so. However, we may archive and/or retain some information for legal purposes.

 

  1. Your rights

We try to ensure our mailings are relevant and contain offers that interest you, but should you no longer wish to hear from us, click the link at the bottom of one of our emails to update your account preferences. The process to unsubscribe your email may take up to five working days.

 

  1. Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal information. All information gathered on the site is securely stored within the Dopey Heads controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. If you know or have reason to believe that your Dopey Heads account credentials have been lost, stolen, altered, or otherwise compromised or in case of any actual or suspected unauthorized use of your account, please contact us by contacting our customer support team.

 

  1. Complaints

You can write to us in case of any grievance or compliant at the support e-mail address. If you have any complaints regarding processing of your personal information you may contact us. You have the right to complain about the data processing activities carried out by Dopey Heads before the competent data protection authorities.

 

  1. Legislative references and useful links

Please note that we’re not responsible for the content of external websites. Link to these pages:

Aboutcookies.org: https://www.aboutcookies.org/ 

Network Advertising Initiative Websites: http://optout.networkadvertising.org/

We use first-party and third-party cookies to understand how our online store is used and to be able to improve it, adapt the content to your preferences and personalise our advertising, marketing and social media posts. You can accept or reject them by clicking the corresponding buttons.